By Sacha Flynn
Oct. 4, 2020
These native Houstonians make history as the first, youngest, black-owned cell phone repair business in Pearland, Tx. They transitioned from a mobile electronic repair service to a cell phone/electronic repair storefront. Formerly known as The Phanily-Tech, The Phone Plug has been servicing the Houston area since 2014. With over one thousand transactions on eBay and with customers in all 50 states, The Plug is seeking to expand its market. The Phone Plug has been featured on 97.9 The Box , The New Amazing 102.5 FM, and even Voyage Magazine Houston, specializing in the repairs of all kind of electronic device damage, with issues ranging from broken screens, replacing back glasses, speaker/microphone, etc.
The Herald had the chance to sit down with the Co-Founder and Marketing Director of The Phone Plug, Johnathan Phan and conduct a virtual interview.
“Working with phones has been challenging during this pandemic,” said Phan. “ but with the genuine support of our community, we’ve been blessed to continue safe, trustworthy, fast, quality repairs at the best price in the Houston and surrounding areas.” In efforts to reduce their customers’ exposure to COVID-19, every repair will include a free screen protector and UV Sanitation that kills 99.9% of germs on their device.
The Herald asked, “As the first, youngest, black-owned cell phone repair store in Houston, in what ways do you feel like you can make an impact in the Houston community?”
“Prior to opening The Phone Plug’s first location, my brother and I worked and managed a repair store in predominantly Black / Hispanic communities for seven years and Mobile Repair among the Houston area for three years. Over the years we realized that the main concern customers have is the lack of trust, and honestly, we’ve heard it all! From expensive prices, false diagnoses, being charged for repairs without the customer’s knowledge, bad parts and more, we are genuinely concerned about your experience and work relentlessly to rebuild the trust that unfair repair businesses salvaged. Our obligation as your local electronic repair store is to provide trustworthy premium service at the best affordable price for all our customers Monday-Saturday. As Houston first Black Electronic Repair Store Brand, regardless of race, we are committed to making sure the job is done. The Phone Plug is more than a repair store, it’s a lifestyle.”
Additionally, if you stop by their store, located at 9515 Broadway St STE 113, Pearland, TX 77584 during their current promotion, they even included that ALL first responders will receive 15% off repairs and ALL students will receive a free case when a valid work/student ID is presented during their visit!
Fun fact: the picture listed above of the mural in the store was actually done by one of Texas Southern’s very own student artists, Destinee Huitt.